Easy access to Customer Support & ongoing dedicated Account Manager

One of the most important things about our company is that we focus on making your website easy to navigate and work well for you. To achieve this, it is key that you are able to access high quality customer service 24/7. We offer highly detailed walkthroughs on how to make edits and changes to your free website that are accessible through video or through documents online.

Your dedicated account manager is the person who you will be able to go to for advice on anything web related, or even just a quick chat! The account manager will give you monthly care calls to ensure that everything with the website is running smoothly for you, and make any changes that you might want, whether that’s uploading a picture to your gallery or changing a phone number that you can be contacted on.

Account managers are there for you. One of the first things they will do after you have decided to go forward with the free website campaign will be to book you in for your in depth website consultation. Colours, themes, and directions will be discussed, and this would be the time that your account manager who specialises in website design and internet marketing will make recommendations for improvements and things that will make positive additions to your online presence.

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You will have a personal number and/or email address for your account manager, meaning you can contact them at any time for any queries or changes to be made.

 

Another thing your account manager will help with is teaching you how to use the system in order to make changes to your website. There are several things that can be done to help you learn, and will be done through a couple of easy steps.

 

One of the ways we can teach you to edit the website is through a handy tool called screen sharing. This will enable you to see on your computer screen, what we see on ours. We will take you through editing the website step by step so that when you want to make an edit on your own, you know exactly how to do it. We also have step by step tutorials on the website in case you need a top up on your knowledge.

THE PROCESS

1. Contact Us

Get in touch with our team of experts. They will take you through everything that we’ll need to design you a fresh, engaging and beautiful looking functional website. From discussing the required colour scheme right through to how many email addresses you need, we will guide you through the whole process.

2. Consultation

What do you need your website to do for you? When it comes to building websites, our design consultation experts know the right questions to ask to get you the website you were looking for! Unlike many website companies, we don’t include a design setup fee, meaning that your website design is free!

3. Website Delivered

We will completely host the website, including monitoring it and giving you monthly analytics on who is accessing your website, what they are viewing, what led them to look at the website, and where that traffic is going. This is highly beneficial to your market research and is a service we offer totally free of charge in with your free website!